Protecting your information and privacy is our top priority. We will never sell or rent any information you have shared through our Platform and/or Services. Details listed below are for standard online safety and security concerns. We aim to be an open and honest company and most of what is covered below is solely purposed for providing you and all our guests with the bests service we are able to provide. If you have any concerns about what you read below please feel free to reach out for further clarification. 

​

This document is our "Privacy Policy" and it contains details relating to your privacy when using our Platform and/or Services. It is intended to inform you of our policies, procedures and practices regarding the collection, use and disclosure of any information that you provide through The Friendly Company Inc. Policies are in effect when you access or use the Platform, when you are engaged in a telephone call with a Friend, or when you otherwise interact with us.

​

The Privacy Policy is part of our Terms and Conditions which can also be found on our website. The terms in the Privacy Policy have the same meaning as in our Terms and Conditions. When you use the Platform, you accept and agree to both the Terms and Conditions and to the Privacy Policy. If you do not agree to be bound to the Privacy Policy, you must cease use of the Platform immediately. By accessing and using the Platform, you affirm that you have read the Terms and Conditions and the Privacy Policy, and that you acknowledge, understand, and agree to all of the terms.

​

1. Information Collection, Use, and Disclosure

​

To allow us to operate the Platform effectively, and to allow you to use the Platform, we may have to collect personal information such as, but not limited to, your name, telephone number, age, gender, e-mail address, billing and payment information, profile information, log data, information such as your computer, Internet Protocol address (“IP”), pages that you visit on our website, and the amount of time spent on those pages, actions you take and other statistics, information related to the Services or your need for Services, and any information which is exchanged between you and our Friends (collectively the "Information").

​

The Information Collected May Be Used For The Following Purposes:

​

1. To provide, support, personalize, and develop the Platform and Services;

2. To personalize your website experience and to deliver content, products and service offerings relevant to your interests, including targeted offers and customer service.

3. To contact you or provide you with information, alerts and suggestions that are related to the Services;

4. For billing-related purposes;

5. To enable and facilitate our Services or to supervise, administer and monitor our Services;

6. To measure and improve the quality, the effectiveness, and the delivery of our Services or to market the Platform and our Services to you;

7. To contact you if there is good reason to believe that you or any other person may be in danger or may be either the cause or the victim of a criminal act; and

8. To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations, or to comply with applicable provincial and federal laws, including, but not limited to laws related to protecting client and public health and safety.

 

   2. Opting out of Marketing Communication

​

You may opt out of receiving e-mail marketing by unsubscribing using the unsubscribe link provided in all our marketing e-mail communications.

 

   3. Cookies and Web Storage

​

A cookie is a small bit of information that is saved to your browser in order to facilitate auto-fill specific information, remember your preferences, and create a more personalized experience. This is common practice and does not expose any personally identifiable information about you.

Most web browsers are set to accept cookies and web storage by default. If you prefer, you can choose to set your browser to remove or reject cookies and web storage. Please note that if you choose to remove or reject cookies or web storage, this could affect the availability and functionality of our Services. If you initially consent to our collection of Information, you can subsequently stop the collection of this Information at any time by changing the preferences on your device.

 

   4. Phishing

​

You should always be diligent when you are being asked for your account information. We will never request your login information or your credit card information in any non-secure or unsolicited communication.

​

   5. Links

​

The Platform may contain links to other websites, services or offers that are owned, operated, or maintained by third parties. If you click on a third-party link, you will be directed to that third website or service. The fact that we link to a website or service is not an endorsement, authorization, or representation of our affiliation with that third party; nor is it an endorsement of their privacy or information security policies or practices. We do not have control over third party websites and services, and we do not have control over their privacy policies and terms of use.

 

   6. Security

​

While using any internet-based service carries inherent security risks that cannot be 100% prevented, our systems, infrastructure, encryption technology, operation and processes are all designed, built and maintained with your security and privacy in mind. We apply industry standards and best practices to prevent any unauthorized access, use, and disclosure. We comply with all applicable federal laws, provincial laws, and regulations with respect to data privacy.

​

   7. Service Providers

​

We may employ third party companies and individuals to facilitate the Platform and to perform certain tasks, which are related to the Platform. These tasks include, but are not limited to, technical maintenance, e-mail management and communication, database management, billing and payment processing, reporting and analytics. We will only share Information necessary to perform the task and only after entering into appropriate confidentiality agreements.

​

   8. Youth Privacy

​

We do not knowingly collect or solicit any information from anyone under the age of 19 or knowingly allow such persons to become a user. The Platform is not intended to be used by anyone under the age of 19.

​

   9. Compliance with Laws and Law Enforcement

​

We cooperate with government and law enforcement officials to enforce and comply with the law. As such, we may disclose information necessary or appropriate to protect the safety of the public or any person, to respond to claims and legal process, and to prevent or stop activity that may be illegal or dangerous.

​

Specifically, and without limitation, you should be aware that the law requires mental health professionals to disclose information and/or take action in the following cases: (a) reported or suspected abuse of a child or vulnerable adult; (b) serious suicidal potential; and (c) threatened harm to another person. Although we are not officially recognized as a mental health service, nor do we specifically employ mental health professionals, The Friendly Company Inc., along with our Friends, will attempt to adhere to the same legal requirements, wherever possible, without binding itself to those same strict standards.

 

   10. Changes to Our Privacy Policy

​

The Friendly Company Inc. reserves the right to amend this Privacy Policy from time to time. We encourage you to review the Privacy Policy whenever you access or use the Platform or otherwise interact with us to stay informed about our information practices. Your continued use of our site constitutes your acceptance any such changes.

 

CONTACT US

If you have any questions about this Privacy Policy, please contact us via e-mail at shayna@thefriendlycompany.com or by calling 416-903-5363.

 

Last Updated and Effective: June 20, 2020

 

YOUR INFORMATION & OUR PROMISE TO YOU

​

 

THIS SECTION IS OUTSIDE OF WHAT IS REQUIRED BY CANADIAN LAW AND IT'S OUR CHOICE to provide you with this section. Nothing within the following section is an expressed right of users nor is our action guaranteed. This is a thoughtful option we would like to offer our guests as a means of comfort, honestly and openness between us and our guests. Unlike that above, the following 'your information & our promise to you' section should in no way, be perceived as an extension of any legal contract. Ultimately this is a kind gesture and The Friendly Company Inc. is not responsible for any unfulfilled expectations, changes or denials made regarding your information request.  We believe in the right to request personal information data that we have collected and used through your use of our services or Platform. Once we receive and confirm your verifiable consumer request, we will disclose to you:

​

• Any noted personal information we collected about you.

• The sources (scheduled phone calls, emails or questionnaires) for that personal information.

• Our purpose for collecting that personal information & how it was used.

 

1. Right to Request Deletion of Information:

​

You have the right to request that The Friendly Company Inc. deletes any of your personal information that we collected about you and retained. Once we receive your request and verify who you are, we will delete your personal information from our records, unless an exception applies.

​

We may deny your deletion request if retaining the information is necessary for us to:

​

• Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.

• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.

• Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.

• Comply with a legal obligation.

• Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

​

2. Exercising Your Rights

​

To exercise the rights listed above, please submit a request in writing via the contact information listed in the Contact Information section. Only you, or a person officially registered and whom you’ve legally authorized to act on your behalf, may make a request related to your personal information. You may only make a request for access twice within a 12-month period. Your request must:

​

• Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.

• Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

 

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a request does not require you to create an account with us. We will only use personal information provided in a request to verify your identity or authority to make the request.

​

3. Response Timing and Format

​

We try to respond to requests within thirty (30) days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. Our response will only cover the 12-month period preceding the request. The response we provide will also explain the reasons we cannot comply with a request, if applicable. We will select a format to provide your personal information that is readily usable and should allow you to transmit the information from one entity to another entity without hindrance.

​

We do not charge a fee to process or respond to your request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

​

4. Non-Discrimination

​

We will not discriminate against you for exercising any of your rights. We will not:

​

• Deny you goods or services.

• Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.

• Provide you a different level or quality of goods or services.

​

            5. Contact Information

​

To make a formal request for this information please email: shayna@thefriendlycompany.com or submit via the website at: www.thefriendlycompany.com/contact or call us directly for support: 416-903-5363